Pengumuman
Selasa, 20 Mei 2025
Service Standards for Facilitating Technical System Issues
Service Standards for Facilitating Technical System Issues
Requirements
1) The public/business actors/ministries/agencies/regional governments must submit a letter requesting facilitation for technical system issues addressed to: Deputy for Investment Information Technology, c.q. Director of Business Licensing Systems, Jl. Gatot Subroto No. 44, South Jakarta.
2) The request letter may also be submitted via email to: tu.ditspb@bkpm.go.id
3) For internal units within the Ministry of Investment and Downstreaming/BKPM, request letters/official memos must be submitted through the e-office application.
4) The request letter must contain at least:
a. A chronology of the technical system issue and evidence of consultations conducted through the channels provided by the Ministry of Investment/BKPM;
b. Supporting data;
c. Applicant identity;
d. Contact number (WhatsApp) and a reachable personal email.
5) Technical system issues referred to here are system problems that cannot be resolved by related units within the Ministry of Investment and Downstreaming/BKPM.
6) The earliest proposed facilitation schedule is 5 (five) working days after the request letter is received by the official in the Directorate of Business Licensing Systems.
7) Availability of competent officials/staff/business actors at the scheduled time.
System, Mechanism, and Procedure
1) Service users submit an official letter addressed to the Deputy for Investment Information Technology (via electronic submission or mailed letter).
2) The Deputy’s administrative office registers the letter into the e-office system and forwards it to the Deputy. The Deputy then assigns it to the Director under the Investment Information Technology Deputy.
3) After receiving the assignment, the Director of Business Licensing Systems assigns officials/staff within the SPB unit.
4) Assigned officials/staff will conduct facilitation for the applicant.
5) If facilitation cannot be carried out at the requested time, the unit will reschedule based on mutual agreement with the applicant.
6) Special services for persons with disabilities/prioritized service users (elderly and pregnant women) who come directly to the Ministry of Investment/BKPM office are available through a special pathway and procedures located on the 1st Floor, Barli Halim Building, Ministry of Investment and Downstreaming/BKPM, Jl. Gatot Subroto No. 44, South Jakarta.
Completion Time
No later than 5 (five) working days from the date the request is received by the relevant unit.
Fees/Charges
Free of charge.
Services output
Service Standards for Facilitating Technical System Issues.
Service Complaint
1) The Ministry of Investment and Downstreaming/BKPM handles complaints directly related to services under its authority.
2) The request letter must contain at least:
a. Complaint officers;
b. Letter;
c. Complaint/suggestion box;
d. Call Center 169;
e. The LAPOR platform of the Ministry of Investment/BKPM: https://www.lapor.go.id/instansi/badan-koordinasi-penanaman-modal-bkpm
3) Complaints submitted directly that can be resolved immediately will be addressed by the officer on the spot.
